Loyalty Express

Management Team

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  Mary Beth Doyle – Founder

  Mary Beth founded the Company and continues to lead all aspects of creative and sales initiatives at LoyaltyExpress. Her critical eye for detail, analytics, and design steers the direction of new product offerings, services, and corporate relationships. Nationally, Mary Beth has been recognized by Executive Women International as a top achiever in business. Previously, she held several executive-level positions for major data mining and business intelligence companies (internationally) as well as owning and operating start-up and consulting companies in the print and fashion industries.

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  Jeffrey Doyle – Chief Executive Officer

  Jeff is the CEO & co-founder of LoyaltyExpress and sits at the helm of the business, executing strategy and direction. His exceptional time-management skills and ability to clearly define processes and functions allow major accounts to thrive under his day-to-day leadership. Jeff is an integral thought-leader in the overall development of CustomerManager, LoyaltyPrint, and other proprietary technology advancements at LoyaltyExpress. His previous experience includes being a consulting executive to the mortgage industry as well as varied technical and customer management positions in the software and telecommunications industries.

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  Scott Lojko – Senior Developer

  Scott is the original developer of the LoyaltyExpress database solution and continues to manage all offline services for a national customer base. His exceptional ability to manage and manipulate data are core to the advancement of the Company. Scott is a major contributor to cross-media campaigns and LoyaltyScorecard™ offerings. He is well versed in multiple computing languages and served as a database design consultant before joining LoyaltyExpress.

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  Eric Packer – Chief Operating Officer

  Eric is the COO and executive manager at LoyaltyExpress. He has overall responsibility for operations, production, IT, and product development. His exceptional engineering insight and intelligence contribute significantly to the expansion of the business. Eric executes deliverables across multiple departments and has been instrumental in developing operational processes and in establishing digital-print and program-fulfillment guidelines. A recipient of multiple engineering and business degrees, Eric started and sold a prior company and was an early employee at a telecommunications start-up prior to joining LoyaltyExpress.

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  Kelly Doyle – Senior Vice President, Corporate Relations

  Kelly is an executive manager at LoyaltyExpress and oversees Client Services, Human Resources, and corporate-relations initiatives. Her ability to create and manage policies and procedures reflects highly on the Company’s ability to continuously exceed customer expectations. As a thought-leader in environmental science, Kelly manages all certifications and eco-friendly standards for LoyaltyExpress as well as recycling efforts. The rapid growth and product development initiatives at LoyaltyExpress are continuously monitored and reviewed for sustainability. Kelly previously held several management positions in international recruiting and high-tech companies.

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  Robert Goulart – Chief Technology Officer

  Bob is the CTO and executive manager at LoyaltyExpress as well as the main architect of the Company’s flagship, enterprise solution. He is responsible for the continuous advancement and development of CustomerManager and has over 25 years in database design and multiple registered patents (involving advanced database techniques and structures). Bob is renowned for his ability to build user-friendly interfaces on top of complex, state-of-the-art architectures. He is highly regarded in the software industry and has owned and operated notable consulting firms servicing Fortune 500 organizations.

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  Mark Nappellio – Vice President, Product Development

  Mark manages the technical product development team at LoyaltyExpress and has been instrumental in the development and design of core product offerings. His expertise and natural ability to define and execute digital pre-press processes – as well as his overall technical product mapping – are critical to the Company’s success. Mark is the lead developer for LoyaltyPrint™ and cross-media campaigns. He was formerly a consultant to variable-data-print companies and established and owned his own marketing consulting firm.

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  Lisa Felber – Vice President, Communications

  A former journalist with Business Week magazine, Lisa delivers and manages the strategic foundation of messaging and writing for LoyaltyExpress. Her exceptional ability to interpret and articulate business needs into easy-to-understand (and engaging) communications is a core attribute to the ever-growing product library at LoyaltyExpress. Lisa is responsible for all dynamic and creative content across a wide-range of solutions and campaigns.

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  Paul DePasquale – Vice President, Production

  Paul creates and manages the digital-printing environment and fulfillment center at LoyaltyExpress. His steady leadership and guidance have propelled the Company into the forefront of best-practices in print production. Paul is a thought-leader and practitioner on digital presses and workflow automation. Previously, he served as an instrumental team member to one of the most notable web-to-print companies in the United States based on his in-depth knowledge and expertise.

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  Shannon Thompson – Director, Sales

  Shannon is responsible for outside sales as well as managing and training LoyaltyExpress representatives. Her extensive industry knowledge and business experience benefit the Company and its customers. As a previous loan officer, Shannon’s ability to advise and counsel during the evaluation process is instrumental to customer success. Her realistic experience and strong sense of practicality greatly benefit customers.